Cyprus

We ship our products within Cyprus via ACS Courier to all cities within 1-3 working days from the day we dispatch your order.

We offer two methods for your orders delivered to you:

  1. Listed Pick-Up points with ACS Courier
  2. Home delivery

Also, you can purchase your products online and pick them up at The Pionears Showroom:

Address: 297 Archiepiskopou Makariou III, 2313 Lakatamia, Nicosia

Telephone: 22255996

*Please don’t forget to check our working hours!

Shipping charges:

  1. Free shipping for orders above €50. Applies for Listed Pick-Up points with ACS Courier.
  2. Shipping is just €3 for orders less than €50. Applies for Listed Pick-Up points with ACS Courier.
  3. Home delivery is €3 for orders above €50.
  4. Home delivery is €5 for orders less than €50.
  5. Free shipping for all orders. Applies for in showroom Pick-Up point.

For any further details, please do not hesitate to contact us.

In order to track & trace your parcel simple & easy, please refer to the following link:

https://cyp.acscourier.net/en/web/acs-cyprus/track-and-trace1 

Extra Information

  • Our distribution center does not dispatch orders on Saturday, Sunday, or Bank Holidays. All the orders that placed on Friday will be dispatched on Monday.
  • Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay. Some delays may occur depending on the destination country and this is not possible to be controlled by us. In case of delay please contact your local post office and provide them with your tracking number.
  • If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
  • Please be advised that on any public holiday dates, deliveries will not be made. In this instance, please expect your order to arrive the next business day.

Returns

  • We hope you’ll love every purchase you make from our website, but if you are not completely satisfied with your purchase, you can cancel your order by simply notifying us by email within 3 HOURS of placing your order. In case you have already received your goods, you must return them to us within 5 days from the day you receive your order. All expenses for the returns are paid by the customer.

Returns address for Customers:

1st option:

  • ACS Strakkas (Pano Lakatamia)

2nd option: 

  • The Pionears Showroom

Address: 297 Archiepiskopou Makariou III, Shop A, 2313 Lakatamia 

Telephone: 22255996

As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you have sent it. It can usually take up to 21 working days for your return to be delivered back to our warehouse in Cyprus, depending on your location and which postal service you use. We’ll send you an email as soon as we’ve received your return in its original condition and will issue a full refund to your original payment method (excluding original delivery charge). The refund typically takes 5-10 working days, depending on your bank/card issuer. All goods will be inspected on return.

For more information on the return policy, feel free to contact our customer service team

For any further details, please do not hesitate to contact us to the following phone number or email:

Email: info@thepionears.eu

Tel: 22255996 – 99728078

We are always at your full disposal.

The Pionears Fresh Team Cyprus